Hello @Elysha,
Thank you so much for raising this issue on the TrustCommunity portal,
After checking your query, it seems we will need to investigate this issue further with access to your program,
For further investigation and tracking purpose of this problem, could you please submit this issue using the below link –>

You can include additional details about this issue like screenshot/error/short video of the issue in the above link which will be more secure and encrypted way of sharing the details,

NB: Please do not share Issue details/Account details/Personal information/Sensitive data related to this issue on this page as its a public forum. You can share these details using the above report-a-bug page.
Thank you