CUST-15 Documentation Site

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What is CUST-15 Documentation Site Control?

A CUST-15 documentation site is available on an organization’s website and is a collection of detailed information on the products and services. Detailed information can include product documentation, feature guidelines, a knowledge base, white paper research on industry knowledge, etc.

Available tools in the marketplace

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Available templates

TrustCloud has a curated list of templates, internally or externally sourced, to help you get started. Click on the link for a downloadable version:

Control implementation

To implement this control,

Document an overview and in-depth review of your products and services.

What evidence do auditors look for?

Most auditors, at a minimum, are looking for the below-suggested action:

  1. Provide a link to your documentation site (i.e., website or knowledge base center).

Evidence example

For the suggested action, an example is provided below:

  1. Provide a link to your documentation site (i.e., website or knowledge base center).
    The following screenshot shows a central repository for knowledge and information on an organization’s website.
    CUST 15 Documentation Site

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