PRIV- 11 Appeal Adverse Decision

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What is this control about?

Implementing the control ‘Appeal Adverse Decision’ is essential to ensure fairness, transparency, and accountability in decision-making processes within an organization. This control allows individuals who have been subject to adverse decisions, such as denial of access to resources or services, to have a recourse mechanism to challenge and appeal those decisions. It plays a crucial role in protecting individual rights and privacy, particularly in the context of data access, permissions, and user privileges

Available tools in the marketplace

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Available templates

TrustCloud has a curated list of templates internally or externally sourced to help you get started. Click on the link for a downloadable version:

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Control implementation

Here are some guidelines to implement a Appeal Adverse Decision program:

  • Policy and Procedure Creation: The first step in implementing the “Appeal Adverse Decision” control is to develop a comprehensive policy and procedure document. This document should outline the process for individuals to submit an appeal, the criteria for evaluating appeals, the timeline for response and resolution, and the roles and responsibilities of staff involved in the appeal process.
  • Communication Channels: Establish clear communication channels for individuals to submit their appeals. This could include providing a dedicated email address, a web form, or a phone number where individuals can submit their appeals. Ensure that these channels are easily accessible and well-publicized to all relevant stakeholders.
  • Appeal Review Committee: Designate an appeal review committee or team responsible for evaluating and addressing the appeals. This committee should consist of impartial individuals who were not involved in the original decision and have the authority to reevaluate the decision based on the appeal.
  • Training and Awareness: Conduct training sessions to educate employees and stakeholders about the appeal process. Ensure that staff members who interact with data subjects are familiar with the appeal procedures and can provide appropriate guidance to individuals who wish to appeal an adverse decision.
  • Document Management: Implement a robust document management system to track and record all appeals received, including the details of the appeal, the review process, and the final decision. This ensures that the appeal process is well-documented and auditable.
  • Timely Response: Set clear timelines for responding to appeals and ensure that the appeal review committee adheres to these timelines. Promptly acknowledge receipt of the appeal and communicate with the appellant throughout the review process.
  • Fair Evaluation Criteria: Define objective and fair criteria for evaluating appeals. Ensure that the appeal review committee considers all relevant information and evidence presented by the appellant before reaching a decision.
  • Confidentiality and Data Protection: Safeguard the privacy and confidentiality of the individuals involved in the appeal process. Ensure that any personal data provided as part of the appeal is handled in accordance with data protection regulations.

What evidence do auditors look for?

Most auditors, at a minimum, are looking for the below-suggested action:

  • An appeal request form template
  • An appeal documentation record

Evidence example

For the suggested action, an example is provided below:

  • The Appeal Adverse Decision policy

Screenshot source:


  • An appeal request form template

Screenshot source:

PRIV 11 1

  • An appeal documentation record

This will be a completed form along with the response

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