BIZOPS- 38- Quality Plan

What is this control about?

Implementing the control of a Quality Plan is important for organizations to ensure that quality objectives are defined, communicated, and achieved effectively.

Available tools in the marketplace

Tools:

Qualio EtQ reliance

Available templates

TrustCloud has a curated list of templates internally or externally sourced to help you get started. Click on the link for a downloadable version:

• Leverage this template example Project Quality Plan

Control implementation

Here are some guidelines to implement an effective records of Quality Plan:

• Consistency and Standardization: A Quality Plan provides a structured approach to ensure that quality requirements are met consistently throughout the organization’s processes, products, and services. It outlines the activities, resources, and responsibilities necessary to achieve the desired level of quality. By implementing a Quality Plan, organizations can establish clear quality objectives and standards, leading to improved product and service quality, customer satisfaction, and overall business performance.
• Regulatory Compliance: A Quality Plan ensures that the organization complies with relevant quality standards, regulations, and industry requirements. It includes provisions for monitoring, evaluating, and documenting compliance with applicable quality standards and regulations. By implementing this control, organizations can demonstrate their commitment to quality compliance, meet regulatory obligations, and mitigate the risk of non-compliance penalties or legal consequences.
• Customer Satisfaction: Implementing a Quality Plan directly impacts customer satisfaction. By setting clear quality objectives, organizations can ensure that customer requirements and expectations are understood and met consistently. This control enables organizations to deliver products and services that meet or exceed customer expectations, resulting in increased customer loyalty, positive brand reputation, and potential business growth.

What evidence do auditors look for?

Most auditors, at a minimum, are looking for the below-suggested action:

• Define Quality Standards and Requirements: Identify the quality standards and requirements that apply to the organization’s products, services, or processes. This may include industry-specific standards, regulatory requirements, customer expectations, and internal quality policies. Document these standards and requirements to ensure clarity and consistency.
• Establish Quality Plan Components: Develop a comprehensive Quality Plan that outlines the activities, processes, and resources required to meet the defined quality objectives and comply with the identified quality standards and requirements. The Quality Plan should include elements such as quality assurance procedures, quality control measures, inspection and testing processes, and documentation requirements.

Evidence example

For the suggested action, an example is provided below:

• Quality Plan

Leverage this template example Project Quality Plan